Fast Information

Emergency / Telephone Company Numbers

Emergencies 999 or 911

Fire 462-0044

Hospital 462-0251

Police Emergencies 462-0125

Office of Disaster Preparedness 462-4402

AA Alcoholics Anonymous 463-3155

Air/Sea Rescue 462-3062

Ambulance 462-0251

APUA Information Centre 611

Domestic Violence 463-5555

Friends Hotline 1-800-821-4357 (HELP)

Kiwanis Pray Line 562-7729 (PRAY)


Directory Assistance 411
For telephone numbers NOT in this Directory

Overseas Operator 0
For placing Operator connected overseas calls

Telephone Fault Reports 611
For reporting ALL telephone faults

Commercial Services 711
For establishing phone service, transfer of service, change of name or address, PABX''s, key systems, voluntary disconnections, line features and purchasing of telephone etc.

APUA PCS Cellular Service 811

APUA Head Office 480-7000
PABX to all departments including Billing?
& Payments

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Customer Service

MAKING A LOCAL CALL:

Local calls are seven digital numbers. Calls within the APUA wireline network begin with the digit 4, as in (268) 462 XXXX or with the digit 5 as in (268) 560 XXXX.

Calls to mobile phones begin with the identifying digit 7 as in (268) 727 XXXX.

CHARGES FOR LOCAL SERVICES

Your monthly bill shows the rental charge that applies to your particular service, either the Residential or Business rate, and in addition the call charges. These are charged at a unit rate, throughout Antigua and Barbuda regardless of your location or if you are a Residential or a Business customer.

For users within Antigua

calls to some service numbers are free. These are:

  • 611 APUA Information Centre
  • 711 Telephone Service Queries
  • 811 PCS Service Queries
  • 911 or 999 Emergency Calls
  • 0 (Zero) For International Operator

Calls to 411 Directory Assistance and mobile phones are charged.

BILL PAYMENTS

Bills are sent out monthly and prompt payment is expected. Payment can be made in person at any one of APUA''s offices at Cassada Gardens or High Street during the regular opening hours. APUA PCS, iNet, and landline telephone bills can be paid at the PCS Office at London House.

Bills may also be paid by mailing a cheque AND the bill to: APUA Cash Collections, P.O. Box 416, St. John''s, Antigua. You may also drop your envelope into our drop-off boxes located at our head office at Cassada Gardens or our branch office on Long Street. These boxes are available 24 hours a day, seven days a week. In both cases, the receipt will be sent back to you by return mail.

Please do not send cash through the mail or in the drop-off boxes.

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International Dialing

For Direct Dial to the USA, Canada and the Caribbean excluding Guadeloupe, Martinique, St. Martin, St. Barthelemy, St. Maarten, Saba, St. Eustatius, Aruba, Bonaire, Curacao, and Guyana:

Dial 1 + Area Code + Telephone Number

Example 1: To call New York, USA number (212) 976-1666, dial: 1 + 212 + 976 1666

Example 2: To call St. Lucia number (758) 451-2354, dial: 1 + 758 + 451 2354

Example 3: To call Puerto Rico number (787) 751-6600, dial: 1 + 787 + 751 6600

TO ALL OTHER COUNTRIES Dial 011 + Country Code + Area Code (where applicable) + Telephone Number

Example 1: To call London, England number 0207-242-8081, dial: 011+ 44 + 207 + 242 + 8081

Example 2: To call Hong Kong number 2721-3801, dial: 011 + 852 + 2721-3801

Example 3: To call Guadeloupe number 810111, dial: 011 + 590 + 590 + 810111

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Mobile Service

APUA PCS Plan

  • All incoming calls are FREE
  • Per second billing so that you are charged only for the time you talk
  • Best rates
  • Island-wide coverage including Barbuda
  • Great FREE features like Caller ID, Call Waiting and Voicemail
  • Call Hold and Caller ID Block available.
  • Cheapest text messaging service (SMS)
  • Special mobile to mobile outgoing rate
  • GPRS (General Pack Radio Service)
  • Regional and International Roaming

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